At werugz.com, each rug is custom-made with precision and care. Since all our rugs are made to order, shipping timelines differ from ready-made products.
1. Processing Time
- All rugs are handcrafted and made on order.
- It typically takes 3–4 weeks to create and ship your custom rug.
- In rare cases, due to high demand, complex designs, or supply chain delays, production and shipping may take slightly longer.
We will notify you promptly if your order is expected to take longer than the usual timeframe.
2. Shipping Method & Delivery Time
- Once your order is completed, it will be shipped using a trusted courier service.
- Delivery times vary based on your location but generally take 5–10 business days after dispatch.
- You will receive a tracking number via email once your rug has shipped.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address and rug size.
- Occasionally, we may offer free shipping promotions—keep an eye on our homepage or newsletter!
4. International Shipping
- We offer international shipping to select countries.
- Additional customs duties or import taxes (if any) are the responsibility of the customer.
5. Order Tracking
Once your order is shipped, you’ll receive a tracking link via email. Please allow up to 48 hours for tracking updates to appear after dispatch.
6. Delays and Issues
While we strive to meet our shipping timelines, delays can occasionally occur due to external factors beyond our control (e.g., weather, customs, courier delays). We appreciate your patience and will do our best to assist if issues arise.
7. Contact Us
If you have any questions about your order or shipping status, feel free to reach out:
Email: support@werugz.com
Website: https://werugz.com
Thank you for choosing werugz.com — your patience helps us deliver quality, handcrafted rugs just for you.