7 days money-back policy
In order to avail our money-back policy, the return should be requested within 7 days after receiving the product. On receipt of the returned item, it goes through a formal quality-check. If the item is damage-free, we will initiate the refund process and you will receive the amount within 5-7 days.
Will I have to pay for the shipping back to WeRugz?
We offer FREE Return Shipping. We will get the item picked up on your place, You only have to pack the rug, print return label and paste it o the package.
How do I return a rug to WeRugz within 7 days?
- WhatsApp us on 9650624025 or email at contact@werugz.com
- Within 3-4 working days. We will get the item picked up on your behalf from your place.
- Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
- Ready your rug in the original packing material.
- In case the packing material is damaged, please mention the same with your return request. You will receive a tamper-proof packet from us after discussion with Customer Service Team. Please securely pack the rug and seal the package before the pickup person arrives at your doorstep.
- Normally it takes around 8-10 days on receipt of the returned item.
- Once the item is received at our warehouse, it goes through a quality check. If the item is damage-free, we will initiate the exchange process within 5 days after receiving the item at our warehouse.
- In case the product is damaged during transit, you may choose to either make another purchase or exchange for the same product.
Terms & Conditions
- Return the item within 7 days of the receipt.
- Return in the same condition in which it was delivered to you.
- Do not use, wash, alter/tamper or soil the rug.
- A damaged item will not be eligible for return.
- Item must have the original packing, labels and tags intact. Altered and illegible serial number will also void return.
- We will initiate the refund or replacement once the item passes through quality inspection.
- In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at contact@werugz.com. We will replace it without any cost after examining the returned items.
- India: “7 Days Money Back Policy” is valid for purchase within India only (Not applicable for custom rug).
- Replaced item is not eligible for returns/refund.